Refund policy

DOA (Dead on Arrival)

• If your coral is DOA (Dead on Arrival), you have 72 hours of delivery to report it to us via logan@marinesnow.us for store credit. In order to qualify for store credit, you must provide your order number and a clear picture of the DOA specimen, still attached to its original frag plug, against a white background. We do not issue refunds.
• FedEx delays which result in loss may not be covered under our guarantee.
• Do not remove the coral from its frag plug for the DOA guarantee period. Doing so can stress the corals and cause damage or death, which is not covered by the DOA policy.
• We are not responsible for incorrect addresses provided by the buyer.
• We do not refund or credit shipping or box fees.
• Do not ship the specimen back to us, or throw out the specimen until instructed to do so by Marine Snow, LLC. Doing so will void the guarantee.

Dry Goods Return Policy

• Returns can be requested for dry goods, non-livestock, products for up to 14-days post-delivery, for store credit only. Please contact us if you wish to return a dry good product: logan@marinesnow.us
• Do not ship products back to Marine Snow LLC without receiving instructions to do so.